Check out these questions, they might just be what you need to get you started comfortably.
Start & Setup FAQ
This paper discusses the formation of matrix cracking and induced delaminations in a ϕ m ( 2 ) / ψ n ( 1 ) s laminate subject to. Cracking was observed in the inner skin. 1 Tests performed during the X-33 failure investigation deter- mined that mechanical loading at room temperature or thermal cycling without mechanical loading initiate microcracks only in the outer ply of the laminate. About Gemvision Matrix. First introduced in 2001, Matrix is a 3-D CAD software designed to help with the creation of original jewelry designs. About Gemvision. With facilities in the United States and a global network of Authorized Dealers, Gemvision brings jewelers and technology together with innovative CAD/CAM products.
When you start using Gemvision, you can be sure it meets your standards. Especially in healthcare-related organisations, where sensitive data is everywhere. Our data partner Nextpertise is ISO 27001 certified for Information Security Management and NEN 7510 for Information Security.
- We don't use third-party software to make our platform work.
- All connections are encrypted.
- The function for creating groups lets you control what people can and cannot see.
We feel that your safety and security should be standard practice.
Tags: security, privacy, certification, encryption, safety.
Gemvision is for desktop, tablet, smartphone and smart glass. Available in the Vuzix app store. Check out The compatibility page for additional information and supported devices and browsers.
Wi-fi connections can be packed with thick layers of security, to test whether or not the firewall settings are blocking connection, you can do the following to make sure Gemvision will work perfectly. Check out The compatibility page where a connection check is described. You can also fill in this Connection Form where we can assist you personally.
Tags: port, blocking, connection, network, firewall
Yes. You can add multiple users at the same time. Do you have to add 100+ users at the same time? Then it's smart to contact us. We can facilitate that for you!
Updates on desktop are automatic and on smartphones and tablets it's not different from updating other apps. On smart glass however this is somewhat new. The preferred method of updating your Vuzix smart glass is via the included OTA (Over The Air) update mechanism, which will require the Vuzix smart glass to be connected to a stable WiFi network with internet access. For the exact steps please visit The Compatibility page.
1. Go to settings in the Vuzix glass menu.
2. Select and select Bluetooth
3. Select Bluetooth ‘On’ if this is off.
4. Look for your Bluetooth box.
5. Select and connect
6. Go back and launch the Gemvision app for normal use.
7. Check app configuration to see if Bluetooth box calling is enabled.
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Support tickets a for Gemvision users
Gemvision for desktop
Gemvision dashboard is operated from your browser, ideally Google Chrome.
We also support Safari and Firefox, but screen sharing is only supported through a Chrome browser extension.
If you don’t have Chrome, download it here.
Also, check if you have the most recent version.
Screen sharing Chrome Extension
To allow for screen sharing, make sure you install the browser plugin for Google Chrome.
Install the extension by clicking here.
Gemvision for tablets
Dashboard access: For your tablet, you can use Gemvision for desktop, the dashboard in your browser or the Mobile User app. Gemvision for desktop allows you to access the dashboard and works just like on a PC or laptop. Except for the fact that screen sharing is disabled.
Gemvision for smartphone
Dashboard access:For your phone, you can use Gemvision for desktop, the dashboard in your browser or the Mobile User app for your smartphone. Gemvision for desktop allows you to access the dashboard and works just like on a PC or laptop. Except for the fact that screen sharing is disabled.
iOS: Coming soon
Android: Any phone/tabletthat runs Android 22 or above.
Gemvision for smart glass
We highly recommend using Vuzix smart glasses
Recommended model: Vuzix M400 (superior processing power if used for remote video support)
Glasses supported: Vuzix M400/Blade/M300XL
Not supported: Vuzix M100, ODG, Google Glass, other brands not listed.
Gemvision can run on these glasses, but since the hardware is outdated, we don’t offer support or continue development for these models.
Download the application to your smart glass to start using Gemvision.
Visit this link in you desktop browser: https://www.vuzix.com/appstore/app/gemvision
(make sure you have a Vuzix store account) and follow the instructions.
Gemvision on you smart glasses of choice:
Would you like to run Gemvision on a glass that is not listed above? We can customize the application for you. This custom option is for enterprise clients that wish to connect at least 10 glasses to their environment.
Vuzix: Visit the Vuzix store on PC/Laptop and by clicking here.
Realware: Contact us, Realware can only be pre-installed. No store available.
How to log in to you smart glasses.
Matrix 9 Gemvision Free Download
Once you have your account setup and the Wifi connected, you have to login to the glasses to start a call. This is done by scanning a QR code on the dashboard.
- Go to: https://dashboard.gemvision.io/#/glasslogin
- Fill in your user credentials
- Generate QR code
- Open the Gemvision app on the glasses
- Select the login option, scan the QR code and you’re in!
Need some personal assistance?
Fill in this form about connections on premises and the hurdles that you might have to take.
We’ll gladly help you!
Firewall and network compatibility. DIY check.
Wi-Fi connections can be packed with thick layers of security. To test whether or not firewall settings are blocking the connection, you can run the following:
When is this important?
If you are using Gemvision on a laptop or PC and you use (your company’s) Wi-Fi.
The situation:
When the call doesn’t seem to start. You should be able to see that someone is calling, but after picking up, for example, nothing happens. This is most likely being caused by the security layers of the network you are using.
How can I check this is the issue I’m facing?
Gemvision Matrix Gold
- Run all tests from https://test.webrtc.org
- It will verify if everything is working in terms of hardware.
The microphone and camera should come back green.
If that’s not the case, verify that your webcam and/or microphone are plugged to your computer and working. - Regarding the network and connectivity part, you should have everything green except for ‘Ipv6 enabled’ and ‘Reflexive connectivity’, those two don’t matter.
If anything else comes back red, then you have a network issue, you can skip to the next part: How to solve it? - If everything came back green, you should also check this test run: http://www.netscan.co/demo/ just to be 100% sure that the network won’t be an issue. Everything should also be green, if anything is red then you have a firewall or network issue preventing a connection.
How to solve it?
- Since it is network related, get help from your system admin or the person in charge of the network at your company.
- Usually the cause of the problem is that the required UDP ports are not open.
- Gemvision requires the firewall to allow UDP traffic on all ports between 30000 and 65000. We are currently working on drastically reducing the port range, but currently we need this port range to be open.
- If the ports in this range are open and the problem still persists, then it’s probably because of your router settings. You need to disable SIP ALG on your router.
How can I check if everything is solved?
Run the two tests from the top, everything should show up green this time, effectively showing that the network issue is resolved. And then you can simply start a call with the Gemvision platform, it should now be working as expected.
Still experiencing issues? Please contact support. We’re there to make things work